Frequently Asked Questions
FAQ's
We provide both residential and commercial water main and sewer repair, replacement, and installation services throughout Staten Island. Our licensed Master Plumbers specialize in underground water and sewer systems.
We understand that water main and sewer problems can’t always wait. We respond as quickly as possible and prioritize urgent issues. For emergencies, we offer rapid emergency service to help address the problem and prevent further damage.
In New York City, property owners are generally responsible for maintaining and repairing the private sewer line connecting their property to the city sewer main. The NYC Department of Environmental Protection (DEP) is responsible for the city’s sewer mains located beneath the street.
If you're unsure where the problem is, we can help determine whether the issue is with your private sewer line or the city main and advise you on the next steps.
In New York City, property owners are responsible for maintaining and repairing the private water service line that runs from their building to the connection point at the city’s main water pipe beneath the street.
Yes. We take care of the required permitting and approvals for your project, including applicable DOT, DEP, and DOB requirements. Our team makes sure the proper paperwork is in place and the work is completed according to NYC regulations from start to finish.
Yes. We offer free estimates for water main and sewer repair, replacement, and installation projects. We’ll assess the work, explain your options, and provide a clear estimate before any work begins.
We primarily serve Staten Island, NY, but also provide water main and sewer services throughout New York City and the surrounding areas.
It can be difficult to tell from the surface. The location of the water in the street or sidewalk doesn't necessarily indicate which property is responsible. Our team can inspect the water main and trace the source of the leak to determine which service line is affected.
If you notice standing water, wet spots, low water pressure, or water surfacing near your property, it's best to have it checked before the problem gets worse.
Yes. Richmond Construction is fully licensed and insured to perform water main and sewer work throughout Staten Island and the surrounding NYC area. Our experienced team follows all applicable city requirements and regulations, giving you peace of mind that your project is in qualified hands.
With 20+ years in business and a 5-star Google rating, we’ve built our reputation on honest, dependable service. We’re a family-owned and operated company with active involvement in every project. We give you clear options, explain the process, and keep you informed every step of the way—with no surprise costs.